At IHCS, all of our team training and mentoring tools are designed to:
- Improve the efficiency, productivity and profitability of the Hotel.
- Raise and improve the quality and standards of services, as well as the satisfaction of the Hotel’s clients, through the improvement in the quality of its processes and the quality of its human talent.
- Foster a service culture that adds value and differences from the competition.
- Design group or individual training, based on the objectives and needs of each Hotel, optimizing not only operational capabilities but also providing personal development tools and emotional intelligence to each member of the organization, which will increase the retention of human talent, it will improve the work environment of the company and will have a positive impact on the expected results.
- All of our tools are designed by hoteliers for hoteliers.
Our training and mentoring tools for teams and executives are based on:
- At the level of processes and quality standards in ISO certification.
- At the strategic planning level, we use the OKR ́s objective methodology (google methodology) among others.
- At the level of human talent, we use different techniques for personal development, emotional intelligence, positive psychology, systemic-transformational leadership, mindfulness, among others.