Productivity is a business factor that should be monitored at all times. It should also be easy to make any necessary adjustments at any time.
The hotel industry is operating with increasingly tight margins and facing aggressive competition. The focus here is on the efficient use of resources. The goal is to achieve more with less.
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CAN WE INCREASE PRODUCTIVITY IN OUR TEAM?
To increase the hotel’s productivity through its staff, we first need to ask ourselves a number of questions. Here are a few examples:
- Have we described in detail—and clearly communicated—each employee’s tasks during their shift and for each department? Have we measured these tasks based on the time required to complete them, as well as the costs associated with their execution, for reference purposes?
- Do we have modern tools for managing our business operations?
- Do we know our approximate “margin”?
By “flexibility,” we mean those activities or behaviors related to staff responsibilities, downtime, bottlenecks, repetitive tasks, etc.—in other words, it refers to the time when an employee does not have a specific task to perform. In other words, during this time, the employee is not engaged in productive work.
IMPROVING THE HOTEL’S PRODUCTIVITY DEPENDS ON OPTIMIZING WORK SHIFTS AND MANAGEMENT FLEXIBILITY
Answering the questions above will be the first step must be taken before we can assess whether our schedule is stable or whether changes need to be made. We must determine the number of reservations we have and make a specific forecast. Depending on the numbers, we will have more or fewer employees on the team and will adjust the shifts accordingly.
When we talk about flexibility, we’re referring to the dynamic nature of assigning shifts and schedules to hotel employees based on the activities planned for each moment.
The hotel cannot afford to consistently cover the same costs when it comes to paying its employees’ salaries. During periods of increased business, the costs of retaining staff would skyrocket.
To avoid this, there is what we call a “time-banking tool.” This concept applies to weeks when fewer hours are worked. In this way, those hours are offset by the hours worked during weeks when more needs to be done. This “tool” will help you stay in control, ensure employees are properly assigned, and pay overtime when necessary. To be able to monitor all previous shifts, it will be important for the hotel to use advanced, modern management tools. This will allow you to assign tasks to employees and manage incidents, special schedules, and so on.
Using these strategies, we will improve the hotel’s productivity through effective employee management.
