IHCS Blog

Hotel chains are increasingly focused on innovation and the design of unique spaces, since they take more into account the opinions of professionals in the field of architecture, product, industrial or interior design and motivate them to create the hotel spaces and furniture, making them respond to the current needs of clients and the demands […]

Hotels have a wide variety of services depending on the category of the hotel, for example, at the five- and four-star level, they most often have the following services, in addition to rooms and meals: Telephone, fax, etc. Food and beverage service in rooms. Mini-bar in rooms. Laundry service. Bar. Café. Disco/ club. Stores. Hair […]

To sell hotel rooms you have to know a series of basic concepts that only occur in the hotel sector. Both sales to individual clients and those aimed at groups require that the agent in charge of them have certain skills. The ability to sell rooms to groups involves understanding how to provide a customer […]

The concept of quality in service provision The concept of quality has been evolving and expanding its field of action to other areas and sectors, including the services sector and, within it, the hotel sector. Quality in services is occupying a primary place, associated with the changes that are taking place in society, becoming a […]

The so-called hotel outsourcing favors cost control based on occupancy, while professionalizing its departments. The outsourcing of all types of services in the hotel market is a clearly widespread option among hotel establishments of different status. Whether they are large chains or small independent, holiday or urban establishments, the main trend is to contract these […]

Dedicating yourself to the hotel sector means dealing with both the multiple departments and the issues that constantly arise. Being focused on hotel operations, it can be difficult to identify possible shortcomings when it comes to pleasing guests, and therefore what is known as “Guest Intelligence” arises as a result. What is “Guest Intelligence”? This […]

There are events that are frequently commissioned by individuals, companies and other organizations and institutions, which usually require facilities and services for which most hotels are sufficiently equipped. These events are usually quite varied, but they have in common that they are usually attended by a significant number of people who are going to use […]

Hotel investment has exploded into the world and every year record numbers are broken. All market segments show great dynamism, but within the hotel segment, during the first six months of 2017, investment has skyrocketed, more than doubling that registered in the same period of the previous year and constitutes the best record of investment […]

The business plan is a document that any company should keep in mind before launching into the market, since it is the establishment’s own business card, which shows the necessary resources, objectives and strategies to follow. We can say that it has two approaches; one internal, from the point of view of operational management and […]

Revenue Management (RM) is one of the key points in the revenue strategy of hotels. It is considered as a form of business management, a set of techniques based on analytics and information, in which the main objective is to optimise profits. RM is the fundamental basis of all hotel marketing and refers to many […]