Although the hospitality industry is unique in many aspects of strategy and organization, IHCS stands out from other international consulting firms because of its premium services and many other factors.
IHCS has been in the hotel industry for over 26 years. Our professionals have real-world experience in this field, and the main reason for this is our unique, premium projects. We don’t just focus on hotel project development; we’re also recognized as one of the top choices when it comes to hotel project development, hotel investments, and successful operations worldwide. We are a premium hotel consulting firm that prioritizes our clients, and the key factors that set us apart from other international consulting firms are detailed below.
Some factors that make IHCS stand out among other international consulting firms.
Below are the factors that make IHCS the preferred choice over many other premium international hospitality consulting firms:
Table of Contents
Consider your customers
IHCS focuses primarily on the user experience. An ever-growing number of guests are seeking a unique travel experience, and hotels that reflect the unique character of their surroundings are well-positioned to capture their interest. It is no coincidence that hotel strategies are evolving away from standardization toward becoming the most original and innovative on the market, within their market mix.
Essentially, new brands have been given free rein to try to capture either what makes the traveler unique or the unique characteristics of the areas where the hotels are located. This drive to discover more local environmental features and innovation continues to change the way we travel. Websites like TripAdvisor, Kayak, and Booking.com—as well as many others—make it incredibly easy for travelers to find exactly what they’re looking for before viewing a property.
The surveys, photos, and even videos that highlight both the positive and negative aspects can reassure travelers that they’re making the right choice, with little regard for the hotel chain’s image. However, even if all quality standards are equivalent, a traveler might decide to stay at a hotel that offers a more special, unique, and exclusive experience—and that is what we focus on at IHCS. We support hotels around the world in setting themselves apart from their direct competitors by creating distinctive, original products and experiences, with the goal of leaving a lasting impression on the minds of their guests.
You might be wondering, “How can the hotel be creative in line with the latest IHCS principles and assumptions to enhance the guest experience?” The answer is feedback! It can help you develop a comprehensive strategy, allowing you to stand out from your competitors while building a winning business model.
Lead Generation
The key is to identify the distribution channels that best suit our property. We should start by establishing a direct channel, which, in addition to being more efficient, helps reduce commission payments to third parties, thereby immediately increasing the hotel or resort’s actual average rate.
No Communication Gaps
Communication is the most crucial skill in a hotel group. Effective communication means paying attention to your guests, understanding their concerns, and taking their feedback into account. Exceptional communication from every team member can, without a doubt, impress a guest and turn them into a loyal customer.
Managers’ Flexibility
Guests may have different expectations of a hotel, and this is where IHCS has excelled by always giving managers flexibility. By giving managers at the hotels where it has operated the power to make decisions under certain circumstances.
Good observational skills
To ensure our guests have the best possible experience, we must pay special attention to every little detail at the hotel. The professionals at IHCS are keen observers; they will assist in creating standard operating procedures (SOPs), developing effective human resources strategies, providing the necessary training, and defining the KPIs needed to measure customer satisfaction by area.
Fabulous Locations
We’ve all heard about the “location” factor—it’s everywhere when it comes to hotels. While these other factors are valid for hotels, nothing is more important for a hotel than its proximity to demand drivers, as well as an understanding of the depth of those demand drivers. That’s what we focus on at IHCS, in addition to the location of our hotels.
Lack of dependence
As a general rule, properties that are overly dependent on a single source of demand run a high risk of being adversely affected or collapsing entirely if that source disappears. Therefore, at IHCS, we always keep that dependence very low by creating a healthy market mix, thereby minimizing risks while increasing the real potential for RevPAR growth.
Proper Management of Operating Costs
There is no doubt that a hotel’s revenue is very important, although this becomes insignificant if costs rise so much that they erode the hotel’s GOP (gross operating profit).Understanding and planning a property’s costs from the outset are a vital part of a hotel’s success.
The hotel industry can be tough, but it can also be incredible if you focus on the right strategies for success—just as we do at IHCS.
