Both the pre-opening and the opening of a hotel or resort are activities that require rigorous planning, extensive logistical coordination, and strong expertise to ensure that all aspects of the hospitality industry are covered, activities are organized, and numerous tasks are carried out, as not only the success of the process depends on this, but also the achievement of the most important goal: providing guests with an unforgettable experience.
At IHCS, we provide support for every aspect of your hotel project anywhere in the world, giving you the backing you deserve. Our clients and success stories will confirm that we will be your greatest ally.
We’re known for our in-depth knowledge of the hotel market; in addition, we have solid experience, a proven track record, and we stay abreast of the latest developments and trends. That’s why we offer practical solutions to prospective owners and investors based on their specific needs and on the premise that every project is unique. So if you’re one of them, we’ll explain below what our services entail.
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Pre-opening services for hotels and resorts around the world
We know that the period leading up to a hotel’s opening involves a series of steps that are crucial for getting operations off to a strong start once it opens, and it is during this period that we help you concentrate your efforts and focus them on achieving your goals.
With this in mind, our team will design and implement a customized pre-opening plan for your business, with the goal of defining and carrying out the procedures, roles, activities, plans, guidelines, and protocols related to the inn’s opening, covering every detail and anticipating potential unforeseen issues. This plan is developed following a thorough study of the industry and the local market, as well as an analysis of your project’s specific characteristics.
This plan is designed to ensure that the organization is fully prepared for the smooth launch of its activities, which will guarantee excellent service delivery while also achieving the financial objectives defined earlier. It includes strategies covering, for example, the following areas:
Human Capital
This is where the processes of attracting, recruiting, selecting, and training personnel to fill the positions that have been previously established within the organization take place.
Marketing, Sales, and Revenue Management
This section defines the business’s corporate identity and designs an effective marketing campaign, among other aspects, using well-structured strategies that streamline the sales process and strengthen the brand.
Financing
This part of the plan covers all aspects related to the budget, financial resources, and costs, including the strategies needed to manage them properly.
Inspection and Categorization
We handle all the necessary procedures to ensure that the hotel meets all the requirements set by the various regulatory agencies, so that it can obtain the legal permits needed for its future opening.
We also provide you with professional advice and support at every step of the pre-opening process for your hotel or resort. Because commitment is in our DNA, and the success of your project will be our greatest source of satisfaction.
Opening Services for Hotels and Resorts Around the World
Part of the comprehensive management services we offer for your hotel project includes the opening service, which consists of launching all hotel operations in accordance with the previously designed plan and in compliance with the regulations and standards established during the pre-opening phase.
Similarly, during the opening, we coordinate, supervise, and evaluate each activity and the overall service flow in order to identify potential weaknesses and propose the most appropriate actions to address them and provide customers with the best experience.
Not only does the start-up service include monitoring the work carried out by our staff, but we will also ensure that, throughout the process, we leave behind professionals capable of continuing to manage your project with complete confidence.
