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What is a hotel PMS and what are its characteristics?

What is a hotel PMS and what are its characteristics?

Committing to the optimization of resources in a hotel establishment has become a priority in recent years. Choosing a Hotel PMS will help you strengthen and improve relationships between guests and hotel staff. Betting on optimizing resources in a hotel establishment has become a priority in recent years. Choosing a hotel PMS will help you […]

Committing to the optimization of resources in a hotel establishment has become a priority in recent years. Choosing a Hotel PMS will help you strengthen and improve relationships between guests and hotel staff.

Betting on optimizing resources in a hotel establishment has become a priority in recent years. Choosing a hotel PMS will help you enhance and improve relationships between guests and hotel staff.

 

HOTEL PMS: DEFINITION

What does PMS mean in hospitality? These acronyms stand for Property Management System, that is, computer software specially created for hotel management.

The digitalization of business has also reached the hotel sector, which is why it is so necessary to rely on IT to automate all types of functions and services in a hotel.

In this way, a hotel PMS is a program capable of integrating the management of different services in a quick and easy way.

According to the latest report from Starfleet Research, new PMSs allow you to quickly achieve greater efficiency in carrying out daily tasks in a hotel.

 

FUNCTIONS OF A HOTEL PMS

Opting for a hotel PMS for your establishment will place you at the forefront of hotel management. This complete software will help you with all types of tasks, speeding up the times originally dedicated to their completion.

Below, we explain some of the basic functions that you can manage through a hotel PMS:

Reservation management: a PMS will be able to integrate reservations from different websites or channels in real time. You will be able to guarantee guests that there will be no overbooking upon arrival at the hotel and, in addition, you will be able to see which rooms are free and how many are occupied in real time.
Improve cleaning service: hotel PMS have mobile applications, which will be very useful for your employees. Especially in the room cleaning department. The PMS will tell you in real time when a room is free, so that you do not disturb guests in any way.
Updated databases: the PMS will allow you to store personalized information about each of the guests, so that, on second visits, you know what their preferences are and can offer them a much more individualized service.
Invoice management: in addition to all the functions described above, with a hotel PMS you can instantly control all the accounting operations of your hotel establishment.

CHARACTERISTICS THAT A GOOD PMS SHOULD HAVE

When choosing a hotel PMS, you should make sure that, in addition to offering all the functionalities you need for your hotel, it meets the following characteristics:

Simple but effective software

Opt for a hotel PMS that guarantees intuitive use, but that also has all the necessary functions.

Security

Data protection is a priority issue when choosing a hotel PMS. Make sure that you not only encrypt the data, but that it is backed up.

Value for money

Hotel PMS that are in the cloud give you the option of paying month by month for a service that is updated with improvements or that provides you with technical assistance in case of breakdowns.

EXAMPLES OF HOTEL PMS

Currently there are different hotel PMS software. We present which are the best known. Remember that each hotel project has a series of needs. Our hotel advisory service will help you choose the most suitable PMS.

 

OPERA PMS

This hotel PMS ensures secure data storage, a very important quality for both your establishment and your guests. Opera PMS will allow you to perform all the functions described above with the addition that you can access the software from any device.

 

HOTEL MANAGER

Easy to use and intuitive. It is known as the PMS created by hoteliers for hoteliers. In addition to the basic functions that these software must fulfill, Hotel Manager has a module aimed at data analytics, which will give you the keys to identify trends among your guests.

 

CLOUDBEDS

This PMS will allow you to connect your reservations to Booking, TripAdvisor, Agoda, Hostelworld and Expedia, among other online booking engines. A good option if you want a powerful and effective hotel PMS for your hotel.

 

LITTLE HOTELIER

As we mentioned, each hotel establishment has its own characteristics. Little Hotelier was created to respond to small hotels that want to integrate a good hotel PMS into their management.

 

GRUPHOTEL

A modern hotel PMS that is committed to customizing its functionalities. That is, it will allow the modules to be adapted to the specific needs of the hotel establishment.

 

Choosing a hotel PMS can be a complicated matter. Let our hotel advice specialists help you. At IHCS we have extensive experience in hotel management.

We will choose with you the best PMS to optimize each of your hotel’s services!

 

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