The staff that is part of a hotel can make the difference between success or failure. A successful tourist establishment will always have trained, dedicated and professional staff. Therefore, when developing hotel projects, the selection of personnel is essential to guarantee business growth.
But how to correctly select the staff who will work in a hotel? This question has been asked by many investors, owners and managers in the development of hotel projects, and to answer it it is necessary to consider several factors. Below we explain 4 of them.
1. Be clear about the areas where staff is needed
Sometimes, during the development of hotel projects, the number of personnel needed in each area of the hotel is not exactly defined. This is a fatal mistake, because when selecting candidates for positions, unnecessary efforts are concentrated in areas where they are not required. Furthermore, with ignorance of the areas, one can also make the mistake of selecting people who do not meet the requirements for the position.
The best way to have this point covered is with correct planning, which starts before publishing the “staff wanted” ad. Within this planning, it is defined in advance what the role of each employee will be and what functions they will perform. In this way, an “expected profile” is created, which will serve as a basis for selecting the appropriate candidates.
2. Don’t forget the mission and vision of the hotel
Without clarity in the hotel’s mission and vision, it will be difficult to select the right people. When talking about the development of hotel projects, it is essential that all employees and owners are aligned with the objectives that they want to achieve. Only in this way will each member of the hotel work together and in communion with the rest to guarantee the growth of the establishment.
Therefore, before beginning the staff selection process, it is necessary to always keep in mind what the mission and vision of the hotel is. At the same time, when evaluating each candidate, it must be analyzed whether the person has values and objectives that adapt to those of the tourist accommodation.
3. Analyze what skills the candidate has
A third key to selecting personnel in the development of hotel projects is to carry out an exhaustive and detailed analysis of the candidate’s competencies. At this point, the resume and experience are evaluated. Of course, the skills possessed by the person in question are also valued and taken into account.
Generally, this evaluation is carried out prior to the interview, with the aim of reducing the number of candidates who are cited. It could be said that the analysis of competencies is a first stage in the selection process, which is followed by carrying out evaluations.
4. Conduct evaluations
Finally, the last key, and a crucial step in hiring personnel, is carrying out evaluations, preferably in person, through an interview process.
Here, the important thing is to ask questions of the candidate in question to find out aspects such as way of thinking, psychological condition, ethical competencies and things like that. Not only that, but you must also evaluate the candidate’s behavior, his presence, and the way he answers questions.
This stage is crucial for choosing personnel in the development of hotel projects, because it will allow us to know if the candidate effectively aligns with the vision and mission of the hotel. This way you will know which person will really add positive things to the team and drive business growth.
The selection of the personnel who will work in the hotel is fundamental in the development process of hotel projects, so it is something that should not be done lightly. It is necessary to plan in advance and define the areas and tasks in which the employee must perform. In addition, the candidate must also possess the skills necessary for the position and understand the mission and vision of the establishment.
Considering all the aspects to take into account, the personnel selection process requires an investment of time and effort. Fortunately, if you have the advice of professionals, like those you find at IHCS, the final result will be as expected and the hotel will be on the path to success. So, do not hesitate to contact expert consultants and receive the help you need.