Accepting pets in hotels
More and more people have pets. In fact, these small animals have become another member of the family. And it is precisely for this reason that more and more tourists and travelers are bringing their pets with them. Thanks to this, the hotel industry has been adapting, to the point where it is now normal to accept pets in hotels.
In this article, we explore the benefits of allowing pets in your hotel. In addition, we will tell you what steps you should take to adapt your establishment. So, do not stop reading until the end and start adopting this practice. You will be surprised by the results.
Benefits of accepting pets in hotels
The main benefit of accepting pets in your hotel is that you will increase occupancy. Travelers who want to bring their pets usually prefer this type of accommodation. But not only that, they also look for hotels that also offer specific services for them.
In addition to this, pet owners are usually very loyal to hotels that welcome them well. Offering a positive experience for both visitors and their pets will generate repeat visits and, consequently, recommendations. In this sense, by accepting pets in hotels, it is possible to build loyalty among users.
Likewise, by adopting this practice, your hotel will also be able to easily differentiate itself from the competition. The pet-friendly accommodation market is still a niche in many regions, which is growing more and more. Thus, as a hotel owner, you can stand out by accepting pets and offering an excellent travel experience
How to accept pets in hotels
To adapt to the demand of pet-owning guests, it’s important to consider a few changes. Each of these will allow both guests and their furry companions to have a comfortable and safe experience. Here are some key tips to help you achieve this:
1. Establish clear pet acceptance policies
It’s important to clearly define what types of pets you allow. Here, the important thing is to be as clear as possible. For example, inform guests if there is a size or weight limit, and how many pets each guest can bring.
It’s also important to inform guests of any additional pet fees (daily or per stay) to cover cleaning. Also, be sure to inform guests of these policies on your website and booking portals. This way, guests can be well informed before their arrival.
2. Create special pet areas
When accepting pets in hotels, it’s also necessary to create areas where pets can walk and play freely. This will improve their experience and reduce stress.
A small fenced park or garden within the hotel will allow dogs to have a space to exercise. At this point, also consider placing stations with bags to pick up waste and specific trash cans in designated areas.
3. Offer specific services and amenities
Hotels that want to stand out in the pet-friendly market often offer special amenities. These include things like pet beds, food bowls, and water bowls. These details are appreciated by pet owners, who will be grateful for not having to carry these items when traveling.
Basically, you should think of your pet as if it were another guest. So, you need to provide the best amenities. Not to mention that you can also offer pet snacks or treats at check-in, which will add to the welcome.
4. Train staff when accepting pets in hotels
It’s important that your hotel staff is prepared to welcome pets in a friendly manner. But they should also know how to respond to any special needs that guests may have.
At this point, when accepting pets in hotels, consider also training your employees in safe handling practices. This way, they will know how to respond even when they encounter restless or disruptive pets.
5. Cleaning and hygiene control
Finally, make sure you have a cleaning protocol for rooms where pets are staying. This way, common areas will be kept clean and odor-free. This is essential to maintain a satisfactory experience for both those who travel with pets and those who do not.
It is advisable to use specific cleaning products when cleaning. But not only that. You could also assign a cleaning team with training in caring for spaces where animals have been.
How to promote pet-friendly hotels
Adapting your hotel to accept pets is only part of the process; you also need to promote this feature. Without good advertising, it is difficult to attract the right customers.
At IHCS we can help you with this. Our company knows which channels and strategies are effective for promoting that your hotel is pet-friendly. Thus, we can advise and help you in aspects ranging from digital marketing to managing opinions and reviews.
Don’t hesitate to contact us. With us, you can get the most out of accepting pets, and you will get surprising results.
